The key objective of Video Consultation is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of empowerment about engaging with clinicians and the stimulation to invest in their wellbeing.
The key objective of Telephone Triage is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of ownership and the stimulation to invest in their wellbeing.
The key objective of Telephone Triage is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of ownership and the stimulation to invest in their wellbeing.
This is the foundation workshop for the PMA series which focuses on the business management of general practice. Accounting and practice finance will all be explained in a user-friendly, interactive way.
This web workshop session been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.
Things are starting to settle a little now although there is no room for complacency. We are looking at a very different ‘normal’ when ‘normal’ eventually resumes. Our discussions will focus on the challenges for the PCNs during the Covid-19 pandemic
This workshop will give an introduction to QOF, what it does and why it is important. Delegates will learn how it works, the indicators, how this is calculated and how they should record the data to understand the QOF process fully.
This workshop provides attendees with the vital skills and techniques for leading concise, structured and meaningful meetings.
PMA in a Q&A session with three of the UK's most respected practice managers reflect on the challenges in primary care during the current Coronavirus and the lessons being learned to enhance the future delivery of GP services.
People are a greatest asset and our biggest challenge – meeting their development needs and the development needs of the business is a key challenge of managing the practice.
