Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries, ordering their repeat medications or when they have other prescription related query. Receptionists and administrative staff play a hidden, but crucial role in managing patient expectations.
Prescribing is the most common intervention involving patients in the NHS and as such is the second highest area of spending in the NHS, after staffing. Statistics from NHS Digital show that in 2016 there were 1,104.1 million items dispensed, an increase of 1.9% or 20.5 million additional items compared with 2015. This was at a cost to the NHS of £9,204.9 million. With increasing numbers of prescriptions, it is imperative that prescribing is cost effective to provide the best value for money for NHS resources whilst also meeting the clinical needs of the patient.
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists and administrative staff play a hidden but crucial role in the highly complex process of repeat prescribing. But, the collaboration between clinical and administrative staff is equally crucial to maintaining the quality and safety of prescribing.
With the new General Data Protection Regulations (GDPR), that came into force in May 2018, more attention is focused on ensuring healthcare staff use and share information in a legal and secure way. You will need to understand what is considered personal data and the responsibility the use and sharing of it brings. Learning how good, safe management of information can assist in the provision of good quality care and be a cornerstone of good governance, it will help in understanding the need to incorporate data protection into day to day practice and planning.
According to the UK's Health and Safety Executive (HSE, 2017), work related stress, anxiety and depression continue to represent a significant ill health condition in the workforce of Great Britain. Work related stress accounts for 37% of work related ill health and 45% of days lost, in 2015/16. The occupations and industries reporting the highest rates of work related stress remain consistently in the health and public sectors (HSE 2017).
This 3-hour web workshop is tailored to equip managers with the essential skills and knowledge in Performance Management, specifically focusing on Grievances and Disciplinary Actions. The programme provides a dynamic and interactive learning experience, incorporating practical guidance to enhance participants' ability to navigate complex human resource challenges effectively.
We are facing multiple challenges and there is an apparent disconnect between managing your healthcare practice and delivering contracted medical services. Whilst the ownership of the practice can be separate from the service provision, it is usually the doctors who own and provide medical services. This workshop covers various property issues which have a direct impact on the practice.
This workshop will provide an introductory level of understanding of the Mandatory Training required for Primary Care. The programme will include Health and Safety Awareness (including fire safety, manual handling and infection control) and how this impacts people and the work environment.
This is a comprehensive workshop designed to enhance your proficiency as a health coach within the NHS. Throughout this engaging session, participants will delve into various facets of health coaching, gaining valuable insights and skills essential for effective personalised care.
This session has been designed to equip front-line staff and healthcare professionals in General Practice with the skills and confidence necessary to provide exceptional customer service, navigate disputes, and effectively manage challenging conflict situations within practice environments.
