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This Understanding GP Partnerships web workshop is for Practice Managers, Assistant Practice Managers and Business Managers wanting to understand the requirements of Partnerships within General Practice.

Current guidance from the NHS regarding the role of chaperones recommends that all staff should understand the role of the chaperone and the procedures for raising concerns and that all formal chaperones understand their role and responsibilities and are competent to perform that role.

The key objective of this web workshop is to help frontline non-clinical staff actively triage and recognise any red flags to help patients access the right care at the earliest opportunity.

This three-hour web workshop has been designed specifically for non-clinical managers in primary care. In today's dynamic healthcare landscape, ensuring the continuity of leadership and retaining a skilled workforce are paramount to the success of practices.

This preventing sexual harassment in the workplace web workshop has been designed to equip everyone with the ability to recognise the signs of sexual harassment, understand the steps necessary to report sexual harassment, and empower all with the knowledge and tools they need to identify, prevent, get support or take action in the workplace.

The web workshop will focus on developing personal and professional behaviours, to ensure employee resilience and wellbeing.

This web workshop is designed to provide primary care staff with a comprehensive understanding of PCN recruitment, including legal and regulatory considerations, best practices for attracting and selecting suitable candidates, and strategies for onboarding and developing new staff.

This workshop will explore different types of difficult conversations, how to manage these effectively and enable delegates to be in control of a difficult conversation at all stages of the interaction so that they can achieve the desired outcome.

Integrated Patient Pathways: Optimising Care Navigation, Triage, and Effective Patient Encounters in General Practice is a comprehensive training program designed for non-clinical Reception staff, Practice and Frontline Managers in General Practice. The programme focuses on optimising patient access, emphasising Care Navigation, Active Signposting, and Triage systems.

The PMA Introduction to Primary Care Induction Programme covers all the key areas that need to be addressed when working within this sector as a new starter (clinical or non-clinical).