Portfolio

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team. There are numerous drivers for this patient-centred approach and outcomes will include a more streamlined GP workload, improving efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable GP time and resources. Staff will actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care provider.

We are facing multiple challenges and there is an apparent disconnect between managing your healthcare practice and delivering contracted medical services. Whilst the ownership of the practice can be separate from the service provision, it is usually the doctors who own and provide medical services. This one day workshop covers various property issues which have a direct impact upon the practice.

There is a widely held belief that a strengthened version of general practice is essential to the wider sustainability of the NHS and that general practices themselves seem more open to new ways of working than ever before. It’s about ‘doing more with the same, rather than doing more will less’ but it’s also about ‘doing things differently’ and that means addressing both skills and processes.

Partnerships & Federation includes Partnership Changes & Mergers, Written Agreements Federations, Business & Property Management. This module looks at partnership issues – written agreements and matters relating to partnership changes, including the pitfalls of merging practices. We also focus on Federations and mergers and models for working at scale, which are amongst the most important topics currently facing medical practice and the programme provides full information on developing issues by experts who are dealing with them on a day to day basis. To finish the workshop, we will take a more in-depth look at the considerations around property ownership and property management in the merger and partnership discussions.

This programme focuses on issues that regularly arise in medical practice that are often difficult to deal with. We will cover employment law in an interactive way with practical guidance to enable participants to manage more effectively their human resources and deal with any staffing challenges.

This module focuses on the Business Risks and Governance issues that regularly arise in medical practice that are often difficult to deal with. We will focus on how to create competitive, collaborative and commercial advantage for the GP Practice through an understanding of the Risks and Governance issues relevant to General Practice. The module will be delivered as an interactive session with practical guidance to enabling participants to map the techniques onto their own risk and governance profile for their practice. The Tips on managing risk provide useful guidance to enable participants to understand and mitigate the governance requirements, liabilities and risks within General Practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues.

Although the EU General Data Protection Regulation (GDPR) does not come into force until May 2018, the scope of the changes under the new Regulation means that preparing for the GDPR will be high priority for the next 6 months. GDPR will need to be implemented alongside the New Data Protection Act which will both come into force on 25th May 2018.

The following programme, one of the PMA ‘Excellence in….’ series acknowledges that the Human Resource role varies enormously in scope and responsibility within primary care and the healthcare sector. As such, we have split the programme into Sections and highlighted the difference between Transactional HR – the day-to-day employment processes and interactions which are the nuts and bolts of workforce management.

Underpinning the new care service model is the choice and control given to individuals through the Personalised Care model. This PMA online programme consists of five comprehensive modules, each with several units, aimed at the three personalised care roles, the Social Prescribing Link Worker, the Care Coordinator, and the Health and Wellbeing Coach.

This course aims to provide a comprehensive overview of the core knowledge and key components required to take responsibility for the effective maintenance of primary care finance systems within a practice or group of practices.