Portfolio

Correspondence Management represents one of the new processes that was swiftly adopted during COVID. It is especially important as there has been a substantial increase in correspondence being received in practice. To enable a more streamlined GP workload, valuable GP time must be released. This will be achieved by training non-clinical staff to manage all incoming documentation including clinical correspondence and safely redirecting only the most appropriate information to GP’s.

This two-hour web workshop has been designed specifically for non-clinical managers in primary care. In today’s dynamic healthcare landscape, ensuring the continuity of leadership and retaining a skilled workforce is paramount to the success of practices. This interactive workshop will equip you with the knowledge and tools to excel in these critical areas.

This three-hour web workshop will look at the CQC Inspection processes and how to deal with them.  We will focus on how to create a culture of buy-in within the GP Practice through a better understanding of the CQC assessment framework. 

The key objective of this workshop is for non-clinical staff to understand the advantages of a digitally transformative practice. This session includes an in depth look at all those online resources available within practice to streamline access to healthcare for patients and streamline workload for a more efficient practice.

The Future of Primary Care web workshop programme is designed to provide a comprehensive overview of the evolving landscape of primary care, emphasising the support structures necessary for effective practice management and the integration of personalised care. As the healthcare environment continues to transform, staying informed about current and future trends is crucial for optimising patient care and ensuring the success of primary care networks (PCNs).

This Navigating Practice Partnerships & Safety Standards in Primary Care web workshop is designed to provide you with the essential knowledge and skills to effectively manage and enhance the operations of primary care practices. As the healthcare landscape evolves, it is crucial for primary care providers to stay informed and adept at handling both administrative and safety-related aspects to ensure optimal patient care and practice efficiency.

This CQC Fundamentals virtual workshop has been tailored specifically for nurses. In today’s healthcare landscape, ensuring high standards of care and compliance with regulatory requirements is crucial. This 2-hour training session is designed to equip nurses with essential knowledge and practical skills to meet and exceed Care Quality Commission (CQC) standards.

This CQC Fundamentals virtual workshop has been designed for administrative staff. Their role in supporting compliance and quality care within healthcare practices is vital. This 2-hour session is aimed at providing delegates with essential knowledge about the Care Quality Commission (CQC), its assessment process, and how they can contribute to ensuring compliance and quality within their organisation.

In this two-hour web workshop, NHS Pensions are explained in a user-friendly, interactive way. This web workshop will provide practical guidance to enable participants to map outcomes onto their own practice – across their GPs, GP Partners, Locums and other clinical and non-clinical staff. 

This 2-hour workshop focuses on the different types of non-clinical disputes encountered in General Practice, how they manifest, how they can be avoided (or at least handled early in the process), and what to do should this intervention fail to resolve the issues.