The PMA Primary Care Management Programme designed to help aspiring and new Practice Managers covers all the key areas that need to be addressed when working within a busy and successful practice. We focus on the issues that regularly arise in practice. The rolling programme means you can start anytime!
PMA's Practice Management Fundamentals Programme is structured around five essential pillars of practice management, making it ideal for individuals seeking to refresh their knowledge or enhance their skillset. Each module reflects the latest updates, ensuring you stay informed and equipped to meet the evolving demands of modern practice management.
The ‘Core Skills’ Programme for Frontline Staff is a practical training programme is designed to equip GP receptionists, administrators, care navigators, and other frontline staff with the essential skills needed to deliver high-quality, patient-centred support in today’s primary care environment.
This specially designed Core Skills Programme for Frontline Dental Staff is tailored for non-clinical and patient-facing roles in dental practices. Delivered entirely online in focused 2 to 3-hour sessions, this flexible training fits around busy schedules and supports continuous learning without the need for full-day absences.
This workshop is for NHS staff who are Practice or Admin Managers in Primary care who want to improve their operational delivery. During the workshop, delegates will learn at how to identify barriers in their job, improve the current practices, processes and tasks, understand how to monitor and log performance and how to overcome challenges.
This web workshop is for Senior Managers, Practice or Administration Managers in Primary care who need to gain a thorough understating of the Delivery Plan for Recovering Access to Primary Care. During the workshop, delegates will gain a detailed understanding of the new contractual requirements around access to GP services.
This three-hour web workshop focused on managing practice finances will take a look at practice accounting systems, superannuation, understanding your accounts and cashflow forecasting. Practical guidance will be given to enable participants to map the techniques and outcomes onto their own practice.
This three-hour virtual workshop has been developed to support front-line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.
This three-hour web workshop focuses on issues that regularly arise in medical practice, they are often difficult to deal with concerning the critical human resource. We will cover employment law with practical guidance to enable participants to manage more effectively their human resources and deal with staffing challenges.
Correspondence Management represents one of the new processes that was swiftly adopted during COVID. It is especially important as there has been a substantial increase in correspondence being received in practice. To enable a more streamlined GP workload, valuable GP time must be released. This will be achieved by training non-clinical staff to manage all incoming documentation including clinical correspondence and safely redirecting only the most appropriate information to GP’s.
