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This is an intensive web workshop for those in practice management leadership roles who wish to explore and understand the impact they can make on those around them to develop better practices.

An intensive web workshop that looks at people leadership, team-working models, and provides practical guidance on how to lead PCN and practice staff. We will also focus on essential skills that help you become the best leader you can be with a focus on how to adapt your leadership style to deliver results through people.

The Core Skills Programme for Frontline Staff ia a practical training programme is designed to equip GP receptionists, administrators, care navigators, and other frontline staff with the essential skills needed to deliver high-quality, patient-centred support in today’s primary care environment.

This specially designed Core Skills Programme for Frontline Dental Staff is tailored for non-clinical and patient-facing roles in dental practices. Delivered entirely online in focused 2 to 3-hour sessions, this flexible training fits around busy schedules and supports continuous learning without the need for full-day absences.

PMA's Practice Management Fundamentals Programme is structured around five essential pillars of practice management, making it ideal for individuals seeking to refresh their knowledge or enhance their skillset. Each module reflects the latest updates, ensuring you stay informed and equipped to meet the evolving demands of modern practice management.

The PMA Primary Care Management Programme is designed to help aspiring and new Practice Managers cover all the key areas that need to be addressed when working within a busy and successful practice. We focus on the issues that regularly arise in practice.

This session has been designed to equip healthcare professionals, IT staff, and administrative personnel in General Practice with the knowledge and tools necessary to protect their practices from cyber threats, ensure patient data confidentiality, and comply with regulatory requirements.

Leaders face the challenging task of engaging, inspiring and motivating a diverse team with varying personality types. Understanding and identifying these personality types allows leaders to engage, inspire, and motivate individuals effectively, fostering an environment where everyone can perform at their natural best. This is a critical leadership skill that contributes to the overall success of a Practice team or Primary Care Network (PCN) group.

In today's fast-paced and ever-evolving organisational landscape, groups and teams often lack clear aims, plans or agreed boundaries for working effectively together. Exploring how to create clarity of a shared strategic direction, clear plans and responsibilities, and clarity of the required behaviours that form the desired reputation for a team and patients has never been more essential. The final part of the jigsaw is to inspire and engage teams with clear and impactful communication.

Research indicates that a staggering 82% of leaders experience imposter syndrome, characterised by feelings of unworthiness and self-doubt regarding their success and achievements. This psychological phenomenon often leads to low confidence and manifests in behaviours such as perfectionism, micro-management, and constant comparisons with others. By delving into the underlying role of the ego in driving these behaviours and applying targeted techniques, leaders can overcome imposter syndrome and perform at their natural best.